IT & End-User Support

IT & End-User Support

Support that goes further than closing tickets. We look after the people using your technology — setting up their devices, getting new starters productive quickly, and removing access cleanly when they leave.

Service Image
Service Image

What We Handle

•        New starter onboarding and account setup

•        Device provisioning, configuration and delivery

•        Software installation and licensing

•        Data migration between devices

•        Offboarding, account removal and device recovery

•        Hardware troubleshooting and repair coordination

•        Remote support and on-site visits where needed

•        End-user training and guidance

•        New starter onboarding and account setup

•        Device provisioning, configuration and delivery

•        Software installation and licensing

•        Data migration between devices

•        Offboarding, account removal and device recovery

•        Hardware troubleshooting and repair coordination

•        Remote support and on-site visits where needed

•        End-user training and guidance

Onboarding and Offboarding

•        A standard build applied to every new device

•        Accounts, licenses and access created from an agreed template

•        Security policies applied before the device is handed over

•        Access revoked and devices recovered on the leaving date

•        A written record kept for audit and compliance

Want your starters productive on day one? Talk to us about end-user support for your team.